![]() ![]() the impact the incident will have on individuals, irrespective of the police response, cannot be predicted (see the impact of an incident).the quality of the police response can be undermined by one or more issues which can be compounded by poor quality assurance, poor victim care and/or poor community engagement (see characteristics of critical incidents).any incident can become a CI and may include crime and non-crime incidents or operations and those that are spontaneous or pre-planned (see types of critical incidents).It is impossible to provide a fail-safe tool or risk model for identifying a CI because: What may be considered an irrational reaction by some, may feel perfectly rational to the individual, and it is important that these feelings are respected. These vary, depending on the individual, their resilience and the circumstances involved. Victims can decide which, if any, they wish to contact. This booklet provides details of a number of organisations which can offer advice or support to victims. FLACSS does not specifically recommend the organisations named in the booklet. The Family Liaison and Coordination of Support Services (FLACSS) organisation has produced a booklet, Support at a Time of Loss, for those who have suffered sudden or violent bereavement. Their sense of safety and feelings of vulnerability may also increase. Members of a community may suffer similar psychological and/or emotional trauma, because of their proximity to an event, to those who were directly affected. Impact of an event on the wider communityĪ traumatic event can have a significant impact on an entire community (as in the case of the fatal shootings carried out by Derrick Bird in Cumbria, June 2010). ![]() The individual’s feelings and reaction, however, should be no less important when managing the current incident. It is vital in all cases that the individual is treated with dignity and respect, and that their needs are taken into account.Ī traumatic event or bereavement may not be directly related to the incident that the police are currently responding to. The sudden and unexpected death of a loved one may affect the way a person reacts to the police, and their perception of the service they receive (see reactions to grief). This may be because the victim is particularly vulnerable or because it is the latest in a catalogue of similar incidents that the victim has suffered (such as harassment, hate crimes or anti-social behaviour (ASB)) and they do not think enough is being done to stop it. general feelings of security and/or vulnerabilityĪ minor criminal act, such as criminal damage, may be nothing more than a nuisance or inconvenience to some, but for others it has much greater significance.the emotional, mental or physical impact of the incident (including the effect of trauma or bereavement).The impact that an incident may have on an individual is influenced by: There will also be an assumption that what is important to those affected will be equally important to the police. It is likely, however, that the greater the impact an incident has on those closely affected by it, the greater their expectations will be about the quality of the police response. It is not always possible to predict the impact that an incident might have on an individual, or why. Ongoing monitoring of CIs ensures that resources are used effectively and appropriately. Post-incident evaluation can lead to positive learning outcomes for the future. Media and communication strategies should be based on openness and transparency, keeping in mind the particular needs of the investigation or operation. Particular attention should be paid to the needs of the victim, their family and the community. Processes should be in place to manage issues that may affect the quality of the police response before they affect public confidence. It is particularly important that small-scale CIs are identified early, as even these can have a long-term impact on community confidence if left unchecked. Management of a critical incident (CI) should start with early identification and notification. ![]()
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